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After-Hours Service
Quality Business Solutions stands ready to serve you in your
time of need. Need urgent after-hours service? No one around to help?
We can come to the rescue!
Please be aware that most of our popular maintenance agreements
include service during normal weekly business hours.
Therefore, using this service outside the normal business-hour
timeframe will most likely result in a billable fee.
**Important - during
normal business hours, please use our normal contact methods**
Phone (410)337-3700
Fax (410)321-1069
or, use the iManager button.
By submitting an emergency service request via this website, you
agree to the following:
- A service representative will most likely
contact you by phone to initially start the troubleshooting
process. This 'phone time' is also at a billable rate.
- A service representative will charge for
'portal-to-portal' time; meaning that the time is billable from
the point the service representative leaves his/her present
location until he/she returns to that same location. In
other words, drive time is included in the billing process.
- If you have a standard maintenance
agreement that includes parts, then your parts costs will still
be included in that agreement. Only the emergency service
labor is billable.
- QBS makes no guarantee for response time
durations when emergency after-hours service is requested on a
per-call basis. Only contract-included after-hours service
has a specific guaranteed response time.
- Emergency after-hours service calls are
subject to limitations in parts availability. If a part
must be ordered from a distant location or supplier, that part
may not be available until normal business hours resume.
We will do everything reasonably possible to solve your
technical issue without the part, but you are still responsible
for the labor time spent - even if a required part is not
immediately available. Of course, if your machine is
non-operational, we will follow through with an urgent order
immediately during normal business hours.
- After-hours emergency service rates:
$195/hour (12:00am Monday -
11:59pm Friday) not including holidays
$215/hour (12:00am Saturday -
11:59pm Sunday) not including holidays
$255/hour (12:00am - 11:59pm on
holidays)
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