Quality Business Solutions copier Baltimore Maryland MD fax printer color shredder folder supplies DUPLO toner duplicator

Quality Business Solutions believes that our continued success relies on quality customer service. Unlike many others who believe that growth is a product of sales persistence, we want our customers to be happy with their experience. Happy and satisfied customers always come back!

The Total Solution Provider insignia above is something that we are quite proud of. Did you know that we are the ONLY company in the Baltimore metropolitan area to receive this award? There are NO OTHER CS/TSP certified dealers in the Baltimore area! TSP - simply put - means that we have more than enough training and experience to handle anything the manufacturer can throw at us. We've exceeded PC Networking and connectivity requirements and proven our abilities to successfully connect equipment to various network configurations. Our company has even participated in issue resolutions for other dealers - on behalf of the manufacturer! If that is not enough of an example of how strong our service department is, I don't know what is...

Quality Business Solutions invests quite a lot into their service representatives. From manufacturer-sponsored training classes and seminars to advanced-learning opportunities, we prepare our technical staff thoroughly. Over the years, our service representatives have traveled to Dallas, TX for factory training with Kyocera-Mita/Copystar, to New Jersey for factory training with Canon and Sharp, to Boise, ID for factory training with Hewlett Packard, to Chicago, IL for factory training with Oce' - and many other educational destinations!

Our service representatives have factory-certified hardware training from Kyocera-Mita/Copystar, Canon/Selex, Ricoh, Lanier, Gestetner, Savin, Panasonic, HP, Duplo, Oce', Sharp and several other manufacturers! We even have a certified, factory-authorized trainer on staff for Oce', Canon and Hewlett-Packard products!

...and all of these certifications don't even do justice to the amount of experience that our service department has! The AVERAGE experience of all our technical staff is over 14 years!

Our computer connectivity and network technicians boast certifications such as A-plus, Net G Digital, Net G Digital Plus, MCSE, Net plus, PRESCRIBE programming and much more!

Meter Readings:
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Staple Assistance:
Not certain which staple fits your finisher? You can use this resource to verify the type of staples needed as well as installation instructions.

Emergency Service:
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Download Center:
If you are looking to upgrade your print drivers or scanner utilities, use the button below. You'll also find downloadable manuals for most units within this area.

Site Survey:
If you have a new equipment delivery pending, your account representative will work with you to complete this form. This form is one of our tools to help provide a smooth and well-organized installation.